isubscribe treats your personal details with the utmost security and follows strict privacy guidelines. Please see our Privacy Policy at the following link: https://www.isubscribe.co.nz/privacy.cfm
Yes. All information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your credit or debit card details are safe, sound and secure. For more details please see our Security policy at the following link: https://www.isubscribe.co.nz/security.cfm
Yes. Subscribers can specify a separate Biller and Recipient at the checkout. While making the purchase you must select 'Yes' when asked 'Is this subscription a gift?'. You will then be presented with the iCARD to complete, with a message. You can then choose to email the card to yourself to print out and hand to the recipient, or you can email the card to the recipient on the allocated date of your choice. If you just can't choose which magazine to give your friend or loved one, why not send them an isubscribe Gift Voucher online.
If you are purchasing a subscription as a gift, just follow the steps below:
When making the purchase you must select 'Yes' when asked 'Is this subscription a gift?'. You will then be presented with the iCARD to complete, with a message. You can then choose to email the card to yourself to print out and hand to the recipient, or you can email the card to the recipient on the allocated date of your choice.
isubscribe accepts payment via the following methods: - Visa - Mastercard - PayPal - isubscribe Gift Vouchers - purchase online at www.isubscribe.co.nz Unfortunately we cannot accept cheques. For more details visit: https://www.isubscribe.co.nz/payment-methods.cfm
On successful completion of your order isubscribe will send you a confirmation via e-mail of your details, This email will contain your Order ID #. This number should be retained and used in all future correspondence.
Confirmation emails should arrive within 10 minutes of placing the order. If you haven't received anything after this period of time, please call us on 0800 444 556.
If you just cannot decide which magazine to give your friend or loved one, you can send an isubscribe Gift Voucher so they can choose for themselves. The isubscribe Gift Voucher can be emailed to yourself or the gift recipient.
A magazine subscription makes the perfect Christmas present! That's why isubscribe have a delayed delivery function that will be activated from late-October. This ensures that no magazine will be delivered before Christmas Day.
In order to make your purchase, simply add each title to the shopping cart. When you arrive at the checkout page you will be asked if the subscriptions for each title is a gift and if you would like that subscription to 'commence after Christmas'. Please select 'Yes' to both these questions.
isubscribe makes bulk orders simple. Just add all the required titles to your cart, subscribers can then specify separate Biller and Recipient details for as many subscriptions as they like. Please ensure that you select subscriptions as gifts, if you require iCARD's for the orders.
If you are purchasing a subscription as a gift, just follow the steps below.
1. When making the purchase you must select 'Yes' during stage 2 'Enter Recipient Information' when asked 'Is this subscription a gift?'.
2. You will then be presented with the iCARD to complete, with a message.
3. You can then choose to email the card to yourself to print out and hand to the recipient, or you can email the card to the recipient on the allocated date of your choice.
Once you selected the iCard to be “sent now” you will be redirected to you confirmation page. The iCARD will be sent to your nominated email address within 5 Minutes.
You can order an isubscribe gift voucher online and it will be delivered instantly view email. Email the gift voucher to yourself or the gift recipient. Purchase here.
If you have already completed the order and would like an iCARD to be made for you, simply reply to the confirmation email with the following information:
- The magazine purchased
- The recipients name
- The email address you would like the iCARD sent to
- The personalised message you would like on the iCARD
- Who the card is from
- What date you would like the iCARD sent
One of our friendly customer service members will make an iCARD up for you.
If you have completed your order and created the iCARD but have not received it, you can follow the below steps to get the iCARD resent:
1. Log into your account here.
2. Scroll down to the section entitled 'iCARDS'
3. Click on 'edit' next to the iCARD that you wish to resend/edit
4. Edit the iCARD message to your liking
5. Make sure the send date set to 'Send Now'
6. Click update
The iCARD should then appear in your inbox. Please note that sometimes these emails can be filtered through to Junk/Spam inbox's, so please check there if you cannot locate it.
To redeem your isubscribe gift voucher or gift card, simply add any magazine or newspaper subscription(s) to your shopping cart, then at the checkout enter your gift voucher or gift card code. If your gift card has a grey 'scratch panel' you will need to scratch it and insert the 16 digit code/pin that is exposed. Any amount over the value of the gift voucher or gift card can be paid for with an accepted credit card. Unless stipulated on the card or voucher, you can use multiple vouchers in the one transaction. After each 16 digit code is entered click 'add voucher code or PIN'. Once the code is accepted, you can entered another code. Please note PayPal cannot be used in conjunction with a gift voucher or gift card.
No. As newspaper distribution are handled by local delivery agents and they require a street address to deliver the newspaper to. PO boxes are not accepted for delivery.
Yes isubscribe offers international Delivery on selected titles. Titles that have International Delivery available will display a 'Show International Pricing' button besides the New Zealand delivery pricing. To view the pricing simply click the button. All pricing is presented in New Zealand Dollars and includes delivery.
Magazines are delivered by New Zealand Post, to your street address or PO box along with all other mail. Newspapers are hand delivered to your street address by a local delivery agent.
The arrival time for your magazine is dependent on the frequency of distribution. isubscribe process your order immediately, the next issue dispatched will then be the first for your subscription. The industry standard delivery times are presented below: For Digital Editions please allow up to 7 days to receive your first email. For weekly publications please allow up to two to five weeks for your first delivery. For monthly publications please allow up to four to seven weeks for your first delivery. For bi-monthly publications please allow up to six to nine weeks for your first delivery. For quarterly publications please allow up to ten to thirteen weeks for your first delivery. For special offers please allow up to six weeks for delivery. For back issues please allow up to six weeks for delivery. For international delivery please allow up to ten to thirteen weeks for your first delivery.
Each publisher is responsible for the fulfilment of their respective magazines. Publishers specialise in delivering magazines efficiently meaning that they will distribute from locations New Zealand wide.
Yes, you can. To change your password simply log into MY ACCOUNT, select 'edit details' on the right hand side of the page, and follow the prompts - don't forget to hit the update button.
To change your address login via MY ACCOUNT (bottom left hand side of the page) and simply follow the instructions to change your details. isubscribe will then inform the publishers.
Alternatively you can contact us at info@isubscribe.co.nz and supply the following information (see below) and we can change it for you:
1. Biller's Name 2. Biller's Email 3. Magazine Title(s) 4. Recipients Name 5. Old Address 6. New Address
If you are a first time user, you must complete your order to register an account with isubscribe therefore gaining a login ID. You will then be allocated a user name and password to manage your account and for future purchases on isubscribe .
If you require an iCARD but do not have one, don't stress, just click the contact us tab and we will be more than happy to activate an iCARD for you. If we could ask that you please provide the following information:
- The magazine purchased - The recipients name - The email address you would like the gift card sent to - The personalised message you would like on the card - Who the card is from - What date you would like the card sent Alternatively you can call us on 0800 444 556.
To send an iCARD with your order simply select Yes' when asked 'Is this subscription a gift?'. You will then be presented with the iCARD to complete, with a message. You can then choose to email the card to yourself to print out and hand to the recipient, or you can email the card to the recipient on the allocated date of your choice.
Often there are free gifts on the cover of magazines. The majority of gifts are sent with the subscriptions but this is dependent on each of the Publishers. Delivery agents assess if the postage size/weight of the gift and the postage fee permits it to be mailed out. Delivery of these gifts is also dependent on a number of other key factors. Please contact isubscribe before ordering to confirm if gifts are supplied with a particular title.
In most cases the free gift will be sent to the gift giver rather than the recipient and can take up to 6 weeks to arrive. The gift will arrive separately from the first issue, so don't worry if it hasn't arrived at the same time. If your gift hasn't arrived within 6 weeks you can contact the magazine publishers who will be able to help you. You can find all their contact details on your confirmation email, or in your MY ACCOUNT section on our site.
To organise delivery internationally please select the title subscription you are after by searching or browsing for it. You will then need to select the 'SHOW INTERNATIONAL PRICING' button below the order now button. Once you have all the titles you require you then select 'check out' which is located on the shopping cart page to your right hand side under the total amount payable. All amounts are subject to change, are presented in New Zealand Dollars, and include delivery.
Yes you can renew your existing subscriptions at isubscribe . Simply select the magazine you wish to renew, add it to your shopping cart then proceed to the checkout. On the checkout page you will be asked if this is a renewal, select yes and then fill out your details. Please Note: You will need to ensure that the recipients name matches the original order.
For a majority of isubscribe titles you can cancel your subscription. Each publisher has slightly different terms on refunds so before you subscribe please check these terms so there are no hidden surprises. Those titles which can not be Refunded will say so on their title page before you order. We are happy to advise you on any information you require through contact us. Please be aware that for International orders NO refunds are available. Alternatively if delivery has commenced you can contact the publisher directly. The publisher's name and phone number is provided in the confirmation email for each purchase. Standard practise is to refund monies for the remaining issues in your subscription at the time of cancellation. Please note: if you are requesting a refund in the first 48 hours after placing the order transactions can usually be reversed.
If the subscription recipient already receives this title you can choose from one of the following options: 1. You can extend your current subscription with the new subscription (eg. Combine two 12 month subscriptions to make a 24 month subscription). 2. You can often change the subscription to a titles by the same publisher. 3. The bill payer can often organise a pro-rata refund. Please contact us on 0800 444 556 to discuss this further.
If you are not happy with the current title of purchase you can choose from one of the following options: 1. You can often change the subscription to a title by the same publisher. 2. The bill payer can often organise a pro-rata refund. Please contact us on 0800 444 556 to discuss this further.
For many titles, isubscribe offers back issues. Where back issues are available they can be accessed by 1. Searching the title of interest, 2. Entering it's title page, and then; 3. Selecting the 'Back Issues' Button on that page. If there are back issues you are interested in that are not listed please contact isubscribe and we will put you in touch with the publisher.
Yes, isubscribe welcomes all customer feed back. If you would like to write a review on a particular title, go to the page for that title and follow the instructions under 'Title Reviews'. It's that easy.
isubscribe can check that for you. If you call us on 0800 444 556 we will inspect our database for your friend's details, or we can give you the publishers number so you can to and check if your friend is on the Publisher's database.
Unfortunately isubscribe cannot offer bulk discounts. The prices for each title are set by the publishers, thus restricting special discounts for bulk orders.
